High Fives

"They came to my home, conducted a thorough assessment of what needed to be done, and explained it all to me -- straightforward in a way that made sense."

I messed around and had one of the other guys come out to the house. I'm left with $1000's of damage I now have to fix. Never again! I can't say enough about the professionalism and competence of Cold is on the Right Plumbers. They came to my home, conducted a thorough assessment of what needed to be done, and explained it all to me -- straightforward in a way that made sense. I believe they are an honest company that stands behind their work (not a company that preys on people when disaster strikes). The plumbing service industry in Austin is full of snake oil salesmen and inexperienced technicians that can cost the average homeowner $1000's more than is needed per job. If you want to take your chances on one of them other guys -- be my guest -- you will NOT get what you paid for -- you will get headaches and that feeling in your gut when you get ripped off. Thank You, Cold is on the Right -- Thank You for being the reputable company that you are -- and providing an essential service the people of Austin need.

John K.

"Cold is on the Right is by far the best plumbing service in town."

Cold is on the Right is by far the best plumbing service in town. After the freeze of 2021 I had continues plumbing problems. Prior to Cold is on the Right I was dealing with a plumbing company who replaced my hot water heater but couldn’t get my water pressure or hot water to work. They were unsuccessful for months. Eventually I fired them and hired Cold is on the Right. They figured the problem out immediately and cleared my lines out. It was still not an overnight process. But they communicated effectively, showed up on time, and we were able to troubleshoot the problem until all lines were clear and my plumbing issues were completely resolved.

Robert L.

"Amazing guys, fantastic quality, and I'm now grateful to have hot water back! Thank you to Cold is on the right for your professionalism and speed of service!"

Our water heater went out and we called another company that gave us the run around. My husband then called Cold is on the Right, they came out and replaced my water heater that day with no issues! Amazing guys, fantastic quality, and I'm now grateful to have hot water back! Thank you to Cold is on the right for your professionalism and speed of service! Y'all are the best!

Elizabeth F.

"We had an excellent experience with Bren and his crew following the recent freeze."

We had an excellent experience with Bren and his crew following the recent freeze. They quickly responded on a Saturday when other plumbers would not. They professionally, and promptly resolved issues with our leaking hot water heaters to minimize disruptions due to lack of hot water. Highly recommend!

Christie G.

"They are professional and knowledgeable Plumbers."

After last weeks freeze Cold on the Right came out to repair/replace my PRV and fix the pipe at my connection point. It is not too often that I take time to write a review. Santiago and Jake were ABSOLUTELY INCREDIBLE. They are professional and knowledgeable Plumbers. To the management: Thank you for hiring the caliber of professionals the work that Santiago and Jake did was outstanding. GOOD JOB Thanks a ton.

Kevin P.

"If you have a plumbing issue, do not hesitate to call them, you will be happy you did."

Cold Is On The Right provided absolutely outstanding customer service. I wholeheartedly recommend them - they show up when they say they will, are professional, and courteous, and they know their plumbing inside and out. I had 3 plumbers out before I called them and they diagnosed and fixed the issue promptly. I cannot say enough good things about them - If you have a plumbing issue, do not hesitate to call them, you will be happy you did.

Katherine W.

"Cold is On the Right installed a new segment of waterline from the water meter to the house after the old waterline cracked."

Cold is On the Right installed a new segment of waterline from the water meter to the house after the old waterline cracked. Billy also tested the PRV and determined it was beginning to fail and included that in the job. He and Jack showed up on time, went right to work, and installed the new PRV and waterline very efficiently. They then tested and adjusted the water pressure, and walked through the house making sure that all the faucets and water heater were working properly. The kitchen faucet required an adjustment and they made it. Overall, Billy knows his stuff and is pleasant to work with, and both he and Jack did a great job, were very professional, and took the time to make sure everything worked before going to their next job. Super plumbers!

Billy D.

"These guys are the BEST! They've come through for us several times in a timely manner."

These guys are the BEST! They've come through for us several times in a timely manner. We appreciate their honesty and professionalism. They are happy to answer questions and think outside the box when it comes to solutions. Plus I love supporting a locally owned and operated business. You can't go wrong with Cold is on the Right AND you'll never forget the name :)

Rob T.

"The crew showed up at the appointed date/time with all needed equipment, were very polite/respectful, and fixed all the issues for a great price!"

Simply fantastic. I met with them due to an issue with my new custom home having some issues. Seems that the original plumber did not do the job correctly. Brendin went out of his way with several follow-up phone calls to help with assessing the issues. Seems that the house was plumbed with two tanks with parallel sets of lines when the tanks should have been in series AND a check valve was forgotten for the hot water recirc pump! They suggested and replaced two less efficient hot water heaters for one with an on-demand heater to supplement when needed. So far my electric bill has been cut in half! The crew showed up at the appointed date/time with all needed equipment, were very polite/respectful, and fixed all the issues for a great price! It would not be possible for me to be happier with their service.

Shane S.

"Santiago and Jake were right on time, very professional, and skilled."

Santiago and Jake were right on time, very professional, and skilled. They immediately found out why our HVAC system was leaking and got the repairs finished quickly and affordably. Will definitely call again with any other issues.

Bob F.

"The office staff were wonderful…responsive and very helpful."

The office staff were wonderful…responsive and very helpful. They helped me find a beautiful replacement which their technicians promptly obtained and installed. The service is superb as are the results.

Joyce M.

"The new hot water heater is working great. I highly recommend this company!"

Cold Is On The Right Plumbing came to our rescue after the snowpocalypse left us without a working water heater. We called many plumbing companies but had to wait it out because plumbers were focused on assisting those without water. After a few weeks, a friend suggested this company and so glad to find out about them. I called and spoke with Kari. She was so reassuring and was able to work us in. The plumber was prompt and courteous. We ended up getting a new tankless and the entire process was so smooth from start to finish. The new hot water heater is working great. I highly recommend this company!

Kathy D.

"I want to give a big shout-out to Bren for his relentless pursuit of the issue and Jake for backing him up every step of the way."

We recently lost both of our water heaters to old age. We reached out to Cold is On the Right Plumbing, who we have been using for our plumbing needs. They were quick to come out and quote multiple options to replace our water heaters with the traditional tank-type heaters to upgrading to a tankless. We took the leap and went tankless, but were very disappointed in the 2 minutes it was taking for hot water to show up at the faucet. Cold is On the Right quickly sent out Bren and Jake to resolve the issue. I want to give a big shout-out to Bren for his relentless pursuit of the issue and Jake for backing him up every step of the way. I highly recommend Cold is On the Right for their outstanding customer service.

Troy W.

"They did an excellent job, did more than I expected, and were friendly & patient with me (I ask a lot of questions!)."

I don't typically write reviews. I thought these guys were awesome & deserved some favorable feedback. After another plumber "wait listed" us (ie never responded to calls/emails) we got a reference to Cold/Right. They had a convenient time, came when they said, gave me a fair quote and did the work right then (several hours). Shawn & Frankie were on the team. They did an excellent job, did more than I expected, and were friendly & patient with me (I ask a lot of questions!). These guys will be my go-to plumbers from now on.

John M.

"They showed up at the appointed time and were very professional."

I definitely recommend this company. When we moved into our house, it had a couple small and bigger plumbing issues. They showed up at the appointed time and were very professional. They were able to resolve all the issues for a great price!

Valerie V.

"They are professional, courteous, reasonably priced, and always come when they say they will. I highly recommend this company!"

I have used Cold Is On The Right and cannot say enough good things about them. They found and repaired a plumbing leak in my house that other plumbing companies could not repair and actually made worse. This particular problem eluded a couple of other plumbing companies for nearly 12 years. Even a leak detection company from San Antonio could not find the problem. I also had several problems with burst pipes after the Feb/Austin freeze. They came out multiple times and were very prompt. They are the one of the best companies (of any type) that I have ever dealt with. They are professional, courteous, reasonably priced, and always come when they say they will. I highly recommend this company!

Sandra L.

"Says a lot when a company hires good people as they are really the face of the business. Thanks, guys!"

Woke up and had two inches of water in my mechanical room. Not good. Called around no one could come out same day. Called a plumber who has done work on my house previously and did a wonderful job. Thomas answered and said he was working for "cold is on the right" and would get in touch with the office. He did and they sent him over a few hours later. Found a broken connection in the wall. Fixed it without a huge mess and we were good to go. Mechanical room was bone dry next morning and the price was very fair. Had never heard of Cold is on the Right before, but I did know Thomas. When it comes to plumbing he is the master and he is a heck of a nice guy. Says a lot when a company hires good people as they are really the face of the business. Thanks, guys!

Richard W.

"They were helpful, very courteous, and friendly. They knew exactly what they were doing, and how to deal with the quirks of my WHs install."

They arrived on time. They arrived wearing REAL MASKs. They did their assessment of the existing install and informed me clearly of new Code requirements (it's a fact of life!) and gave me both a quote and told me when the work could be done. Then they used the time while the old heater was draining to fetch the new replacement. After about 2 hours, it was DONE! I had hot water running in my pipes for the first time in nearly 5 weeks!
They were helpful, very courteous, and friendly. They knew exactly what they were doing, and how to deal with the quirks of my WHs install.
I am very grateful to a friend for suggesting them!

Cathy W.

"Brendin, Mike, and Dakota got me up and running in just a few hours and confirmed I had hot water before they left."

My water heater died last Sunday. On Tuesday, I was able to get the Cold is on the Right guys to come take care of the problem. Not only did they replace the water heater, but they helped with 2 other unrelated issues: replaced mixer valves in two showers and a toilet quarter turn shut off valve. Really glad they did the toilet valve, as he said it just popped off in his hand and could have shot off the wall at any time. Brendin, Mike, and Dakota got me up and running in just a few hours and confirmed I had hot water before they left.

Raymond B.

"Santiago and Jake were a pleasure to work with."

Santiago and Jake were a pleasure to work with. The Dishwasher, faucet, and disposal installs all turned out great.

Mike M.

"A live person answered my call, another called back later that night. They listened well and explained well and honestly."

Great emergency response following the TX freeze Feb-2021. I will call them first for future needs. A knowledgeable buddy in Lakeway recommended them some weeks back, unrelated. A live person answered my call, another called back later that night. They listened well and explained well and honestly. The only surprise was how fast they got to our house. We had some luck: we already knew which part of the house plumbing froze; when it thawed and broke we quickly closed the main valve at the street; the professional plumber quickly found and fixed one leak and after opening the main valve found no other leaks. We are delighted customers.

Jeffrey L.

"Cody and Joey came out, in proper PPE, and were amazing honest, and efficient. HIGHLY RECOMMEND!!!"

Thank you Carrie for answering, being pleasant, and scheduling our appt so rapidly!!! My gosh, they were here in under an hour. Cody and Joey came out, in proper PPE, and were amazing honest, and efficient. Joey really made me feel like he wasn't just here to take my money. He offered their services but suggested it might not fix the problem and that I should call a septic company. I'm sad they don't do septic because I would have had them do the service on the spot. The whole experience was very quick, they were amazingly honest and super friendly. HIGHLY RECOMMEND!!!

Michelle E.

"I am so thrilled we have this company to depend on!"

We have lived many places, own many rental properties, and have tried many different plumbers. I can honestly say I have been really impressed with this entire experience from getting on the phone to book the service to the actual appointment and the resulting invoice and follow-up we got. I am so thrilled we have this company to depend on!

Yazhi S.

"Jimmie and Jake were polite, and professional and clearly knew what they were doing. I will be using Cold Is On The Right again."

So two days before family is scheduled to show up at our new house for Thanksgiving, we spring a leak in a cooper pipe going to our hot water system. So I call Cold Is On The Right at 4:30 in the afternoon, luckily they have two plumbers, Jimmie & Jake, that just completed another job so they sent them right over. They were at my house by 5 and wasted no time getting to work. Jimmie and Jake were polite, and professional and clearly knew what they were doing. They had the pipe replaced and the system back up and running by 6. Amazing!! I will be using Cold Is On The Right again.

Adam J.

"I cannot recommend this place enough .... they have the best team of people and they are so invested in giving you the best service."

I cannot recommend this place enough .... they have the best team of people and they are so invested in giving you the best service. Their team has gone above and beyond to help me on multiple occasions ... they literally help like a family member and not a service company ... I am so grateful that we have a compassionate people like Santiago and Jake on their team who have done everything in their power to solve all our issues on multiple occasions including today .. when i have the hot water situation in my kitchen. Again very grateful and Very grateful

Sangeeta N.

"COLD IS ON THE RIGHT sets a high standard, is very customer service oriented, and reasonably priced. I would gladly hire them again."

We discovered a leaking hot water heater after work hours on Friday. I emailed COLD IS ON THE RIGHT the details of our situation and left a voice mail requesting Saturday service. The office called Saturday morning and asked me to confirm details. I was told a plumber would contact me shortly to ask some questions to make sure they would have what they needed on the truck. The plumbers, Bren & Mike, arrived as scheduled, introduced themselves, diagnosed the problem, explained two options with recommendations and went to work. While here they repaired two faucets and reprogrammed our water softener. Both Bren and Mike are very knowledgeable and professional. COLD IS ON THE RIGHT sets a high standard, is very customer service oriented, and reasonably priced. I would gladly hire them again.

Fred F.

"Joey made sure we knew what to expect first week with the new water heaters. Would use this company again!"

Happy with the installation of 2 Rheem waters heaters. Kari made it easy to schedule and follow-up was great. Joey provided the estimate and all options for what we were looking for.  Day of installation was great and the work area was all cleaned up when completed. Joey made sure we knew what to expect first week with the new water heaters. Would use this company again!

RJ S

"I highly recommend Cold Is On The Right Plumbing. They will be my go-to plumbing company from now on!"

I highly recommend Cold Is On The Right Plumbing. I realized that I had a slab leak in my house that was draining into my garage. I called and spoke with Kari and she got her team to my house as soon as possible. When they arrived, the found the leak and gave me all of my options and explained the costs and details needed for each option. They were very transparent and honest with every step. The house is older so the parts needed weren't readily available but Kari was able to find it and send the guys back out the next day. They will be my go-to plumbing company from now on!

Amanda L.

"Phenomenal customer service and quality workmanship."

We called Cold is on the Right when our "regular" plumber was not available to help with our bathroom remodel. I am glad we did! Phenomenal customer service and quality workmanship. As a homeowner tackling this project without a general contractor, we found them to be a great company to work with. Results were amazing, and despite some unforeseen complications caused by our tile guy, the Cold is on the Right crew worked twice as hard to engineer a work-around solution, and didn't charge us any extra. Cold is on the Right is now "our" plumber. Thank you!

Tedd S.

"This company has The Best customer service!"

This company has The Best customer service! Everyone from scheduling to Thomas the plumber! They promptly took care of the issue and did their best to keep the cost low! And thanks to the clever name......I will always remember "cold is on the right".

Lisa M.